EC. WHO. Z. on the occasion of the World Consumer Day on March 15th announces the operation of the first pilot service office of one stop shop for the . The one stop shop for the energy upgrading of the houses is, according to the EPA. ZIZ, response to the treatment of energy poverty, a question related to serious social, environmental and health impacts and linked to low household income, high energy prices and low energy efficiency of buildings and household appliances. The objective of the office is to inform, strengthen, actively participate and protect consumers, in particular vulnerable households, to ensure a basic level of decent living and health. Specifically, households through the office will be informed of: The steps necessary to upgrade their housing energy; Their participation in housing upgrade programs, e.g. “Economy”, Their support for the required bureaucratic procedures and digital tools, The best ways of saving energy, The provision of useful information and related material, Their right to participate in energy communities; Their smooth transition to clean forms of energy, Their information on energy rights, Understanding the content of electricity bills, The use of the digital tools of the Waste, Energy and Water Regulatory Authority (RAEAI), which can be used for their benefit (such as price comparison tool, MYRAE complaint tool, energy cost calculation, etc.), as well as the establishment of the Energy Ombudsman to resolve the dispute between the consumer and the supplier. More information on the REVERTER project, funded by LIFE Programme, on the website:
‘One stop’ office for energy upgrading of housing
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