The obligation to reply to public citizen

Written by Christos Email.Τσίχλης A Lawyer In Athens
The document request by a citizen to the competent public service, are required to be… last name,a signed and registered in the protocol of the public service.
If the application is submitted to the wrong public service, the service must, within 3 days, forward to the competent and notified to the person concerned.
In this case, the time limit starts from when it received the request of the competent service. The anonymous, unsigned and oral requests do not create an obligation on the administration to act.
But when it comes to a serious complaint, the administration shall investigate the alleged or to forward the complaint to the competent body.
The public service is obliged to respond in writing to the citizen, or the employee who has been charged in the case, liable for breach of duty.Article 10 par 3 of the Constitution states that the competent service is obliged to respond to requests within a stated period, of not more than 60 days.
In case of expiry of deadline set for this, or illegal refusal, shall be paid special compensation to the applicant,upon petition to the ministry of administrative reform and may be appealed by the staff member and the director for breach of duty.
In accordance with the provisions of article 4 of the Ν2690/ 1999 CST’s public services,local authorities,PUBLIC entities are required to respond within 50 days.For the cases where there are more services, the time limit of 50 days shall be extended by 10 more days.
If a case could not be processed due to an objective impossibility of a reasoned, competent service οφείλειεντός 5 days before their expiry, to notify in writing the applicant of the reasons for delay,the clerk responsible for the case and contact information, and any other useful information.
The time limit of 50 days is calendar, shall begin on the date of entry of the application to the service and πρωτοκολλησής, if they have συνυποβληθεί any necessary supporting documents.
If pass is missed the time limit,without written response of the administration, the citizen can file a petition to the Ministry of Administrative Reform,the Ombudsman,the General Inspector of public administration, and a criminal complaint against the staff member.
The ombudsperson mediates if-observance of the period of 50 days (for illegal action and maladministration).
Finally, the notification does not constitute an obligation of the administration to respond. The public service is obliged to receive any document addressed in this. This paper takes a protocol number.