1555 goes to the citizen

The process of informing e-EFCA insured persons about their pension rights continues. It began in March the second cycle of information on insured State, guaranteeing a right to retirement within 2025. The success of the first pilot procedure through 1555 goes to the next phase whereby 1500 insured persons of the e-EFKA, employees of the State guaranteeing entitlement to retirement will be informed by telephone of the necessary actions to receive their pension in time. It is recalled that the Multi-Canadian civil service system of the Ministry of Labour and Social Security, carried out in January 2024 some 1000 public insurance updates that guaranteed entitlement to retirement eliminating hardship and delays. The new pilot implementation of 1555 and e-EFKA is related to telephone communication initially with citizens working in the public sector, have completed the 67th year of their age and now have mature pension rights. In 1555 it completely changed the pension process that was in place until before that the insured persons when they had acquired a right had to claim their own pension with the risk of many supporting documents missing and requiring multiple visits to e-EFKA and other services. This led to many delays with the process even taking years for beneficiaries to receive their pension. Everything is now changing and workers with a mature pension right are informed from 1555 and at least a semester before the retirement date so that everything is ready before the necessary documents are submitted. In this way the completion of the procedure and the timely return of the pension to the beneficiaries is significantly accelerated. The information from 1555 concerns both what documents the beneficiaries must submit and how. In parallel with the timely information of citizens who, within 2024, complete their 67th year of age, reduce their pension performance, as insured persons may need to follow some preparation procedures to be included in the Individual and Service Status Bulletin (DWI) and their former insurance life. This gives the insured person time to take all necessary steps to ensure that the file he will file is complete. In fact, in 1555 he also went on to provide additional information on the department and the Local Directorate responsible for contacting the beneficiaries, depending on the former insurance fund, in order to make the appropriate appointment and avoid multiple visits, but also the commitment to a meeting in departments and shops, which were inappropriate. During the first pilot procedure in January a very positive response was recorded with citizens reporting that they would immediately begin the actions necessary to count their earlier life insurance, while some of them went on to make a direct appointment commitment, having the necessary information in order to submit all physical documents demonstrating the periods and days of insurance, so that the count would be done correctly. The next step of the Ministry of Labour and Social Security, as well as e-EFKA, is to extend the service to employees and non-employed persons in the private sector. This service, together with the effort to reduce pension performance time from the relevant e-EFKA addresses, will lead to a complete reversal of data by significantly facilitating beneficiaries and the transition of the insurance institution to the next day of the digital state.