The six features of the apology to be effective

Do you have regrets about an act or a behavior and want to apologize. How…
but you know that would work?
The researchers reveal the 6 elements that you can use in order to convince that you are truly repentant and you are able to make up for it.
“Apologizing is something that really works. But we have to make sure that in our apology, we use as many of the 6 key points we can,” explains Roy Lewicki, head of the investigation.
In two different experiments, professor Lewicki and his co-authors of the research studied the way in which 755 people react to apologies, which included from 1 to 6 of the following items:
-Expression of regret
-Explanation of what happened
-Taking responsibility
-A declaration of repentance
-Offer of redress
-A request for forgiveness
According to the results of the survey, although the most effective ways of apology contained all 6 items above, you don’t have all of these ingredients at the same weight.
“Our research showed that the most important ingredient is the assumption of responsibility”, stresses professor Lewicki. As can be seen from the results, the second most important element was the offering of redress. “A problem with apologizing is that the words don’t cost anything. Saying, but, “we’ll fix the wrong”, we are committed to take action to repair the damage”, points out mr. Lewicki.
Next in the series-basis for the effectiveness of the ingredients seemed to be the expression of regret, explanation of what happened, as well as the declaration of repentance.
The least effective component of the apology turned out to be the request for forgiveness.
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