Greece’s public sector—and private enterprises—have made significant strides in digital transformation since 2019. A major catalyst has been the Recovery and Resilience Facility (RRF), established to mitigate the economic impact of the Covid-19 pandemic. This funding stream has accelerated the modernization of Greece’s digital infrastructure, with the Information Society S.A. (ISOC)—the state’s dedicated agency for designing and implementing digital public projects—playing a central role.
Over 2,500 Digital Services—and Counting
According to Stavros Athanidis, CEO of ISOC, more than 2,500 digital services are now accessible via gov.gr, covering the vast majority of citizen-state and business-state interactions. Among the most ambitious initiatives is the Unified Digital Service Infrastructure for citizens and businesses—often referred to as the Greek public sector’s CRM system. Athanidis describes it as a ‘government umbrella project’ that will serve as the central interoperability hub connecting the state, citizens, and enterprises.
Large-Scale Projects Underway
At present, ISOC is implementing around 200 contracts funded by the RRF. These span a broad range of priorities: the Government ERP system for the General Accounting Office of the State—designed to monitor national budget execution; the digital modernization of the justice system (e-Justice); the National Telemedicine Network; and the Global Media Center, a digital communications platform for the Ministry of Foreign Affairs. Digitization of the General State Archives is also progressing.
Talent Shortages and Evolving Incentives
Despite progress, challenges persist—particularly in attracting and retaining skilled professionals. As Athanidis notes, while some specialists have returned to the public sector, competition from the private sector remains intense. Moreover, job security—the traditional draw of public service—is no longer a decisive incentive for younger tech professionals. That reality underscores the urgent need to rethink talent acquisition strategies, especially in critical domains like cybersecurity.
What Comes After the RRF?
The RRF is set to conclude by the end of August this year. Athanidis expresses confidence that most ongoing RRF-funded projects will be completed and formally handed over within their scheduled timelines. Yet digital transformation doesn’t end there. Beyond maintaining newly deployed systems, continuous adaptation to emerging technologies is essential. With artificial intelligence rapidly reshaping technical assumptions made back in 2019—when many of these initiatives were first conceived—the next phase demands agility, foresight, and sustained investment.