At the inauguration of the AADE’s new MyPoint service in Kerameikos, Athens, Minister of National Economy and Finance Kyriakos Pierakakis sent a clear message about how the 21st-century state should function — encapsulated in the phrase: ‘This time, the state works.’
A Symbol of Institutional Reform
Pierakakis described the Independent Authority for Public Revenue (AADE) as one of the most emblematic examples of institutional reform in Greece. He stressed that this transformation goes beyond updating administrative processes — it represents a deeper cultural shift in how the state engages with citizens and the economy.
Modern Economy, Modern Administration
According to the minister, today’s economy demands modern fiscal governance — institutions that combine efficiency, transparency, and higher-quality public services. Digitalisation, he noted, is not merely about transferring old bureaucratic procedures into an electronic environment. Instead, it requires a complete redesign of services from the ground up — shaped by contemporary needs and citizen expectations.
Service That Anticipates Needs
The new MyPoint initiative reflects a broader vision for public administration: one that does not wait for citizens to seek solutions independently, but proactively anticipates their needs and guides them more swiftly to resolution. In this context, Pierakakis positioned MyPoint as a natural physical node within a multi-channel service ecosystem — where face-to-face interaction complements, rather than replaces, digital transformation.
He emphasized that the success of any reform is measured in everyday encounters between citizens and the state. Every reduction in waiting time, every simplification of a procedure, and every issue resolved quickly strengthens public trust. At its core, MyPoint aims to make the experience of a functioning, responsive state feel more frequent and tangible.
A Human-Centered Approach
AADE Director General Giorgos Pitsilis presented MyPoint as the next evolution in physical taxpayer service — not just a new name or venue, but a shift toward a more modern, organised, and human-centred experience for both individuals and businesses.
Pitsilis underscored that digital technology must serve people — not distance them from public institutions. The goal is faster, better, and more effective service, achieved through a balanced mix of digital tools and personal interaction.
Pilot Rollout and Expansion Plans
The MyPoint model launched initially at six locations across Athens. Following pilot openings in Papagou and Kerameikos, further sites are planned for Kallithea, Galatsi, and Piraeus. The aim is to ensure consistent, high-quality service regardless of where citizens seek assistance.
Inside each MyPoint, dedicated service zones cater to different user profiles: one for digitally literate citizens who need guidance on selecting the right online service; another for those requiring more hands-on support — including assisted digital access and in-person consultation.