How the company celebrated Customer Service Week in Greece and Brazil In the dynamic world of online gaming, the service department plays a central role in security and support throughout customer experience. Novibet, as one of the top companies in the industry with a presence in 10 markets worldwide, acknowledges the importance of this support and recently “joined” the Customer Service teams in Greece and Brazil. At International Service Week Customers, Novibet honored its people through a series of activities that highlight their invaluable role in connecting the company with its members. The core of ‘Noviverse’: Customer Service as a communication and innovation center With a finding parallel, Novibet likened her customer service department to a spaceship, which collects data and needs from every corner of the customer’s “verse”, transferring them to the company’s decision-making center. This spacecraft – the customer service department – gathers valuable information that guides Novibet’s strategy, product development and fun experience enhancement actions. This creative approach shaped the theme canvas of the celebration in both Greece and Brazil, with impressive visual and actions that highlighted the role of the service department in the development and maintenance of the high standards offered by Novibet to its customers. Greece: Celebrating with separate actions In Greece, the week began with initiatives aimed at revitalizing the team. For four days, employees enjoyed the “Recharge Breaks”, with 15-minute massage sessions in specially designed spaces, helping them relax and regain their powers. In the workplace, DIY decorative “spaceships” were placed that added a playful note to everyday life, while “Noviverse” photobooth was a reference point, enabling workers to create beautiful memories and interact pleasantly with each other. The symbolic award ceremony, where Customer Support Agents were recognized with titles such as “The Human Encyclopedia”, “The Speedy Response” and “The Customer Whisperer” was a key point of the celebrations. The award of individual spaceship-shaped awards was a small indication of the organization’s gratitude to the courageous cosmonauts of “Noviverse”. The week ended with a unique standup comedy session by dear comedian Kostas Malliatsis, pronounced moments of laughter and discharge in the team. In Brazil: A celebration of cooperation After the success of the festive activities in Greece, similar activities followed at Novibet offices in São Paulo, Brazil. The customer service team also enjoyed “Recharge Breaks”, accompanied by Novibet cookies that offered a delicious escape from everyday life. Recognition actions included festive events such as McDonald’s Day, Ice Cream Day and Pizza Day, as well as commemorative gifts for all who renewed the climate and strengthened the group spirit. Cultivating a culture of respect and recognition By celebrating and supporting the teams in Greece and Brazil, she acknowledges that success is based on the people behind every experience of her players. Customer Service Week is more than a celebration – it is a reminder of the decisive importance of Novibet people. With the support and recognition of employees who shape the customer’s experience, the company confirms its commitment to excellence, both to customers and to its human resources. This week’s impact continues to give a pulse to Novibet’s writings, internationally, inspiring a common culture of support and success. Learn more about Novibet’s available jobs in and stay tuned to company news on Novibet’s official channels in & .
Novibet: Honoring the team located in the heart of customer experience
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