Choose and Satori Analytics shape the future of customer service

Choose, a leading communication, digital transformation and omnichannel service company and Satori Analytics, leader in artificial intelligence and data analysis, announce their cooperation in developing advanced applications that will redefine customer and citizen service. The two companies join forces to create solutions that exploit the power of artificial intelligence and big data, responding to increased demands for immediate, accurate and personalized service from companies and organizations. TRANSPARENCY Innovative Solutions with a Real Impact The collaboration is based on Choose’s rich know-how in communication and management of service centres and the specialisation of Satori Analytics in the development of artificial intelligence technologies. Together, companies will offer integrated solutions which will: Upgrade service experience through automated, personalized interactions. They improve efficiency with systems that accelerate the response process and reduce operational costs. Strengthen accessibility by providing 24/7 support for customers and citizens. Create preventive solutions, predicting needs before they even express themselves. Giannis Detsis, President and CEO of Choose, said: “In Choose, we realize that the application of artificial intelligence in the field of service is not only about automation, but about upgrading every point of contact with the client or the citizen. With Satori Analytics, we join forces to create solutions based on continuous learning systems and intelligent data analysis. Our aim is to integrate technology into every step of the service, so as to provide accuracy, speed and individualization in a way that is perfectly in line with market needs. “ On his part, Michael Georgakopoulos, Founder & CEO of Satori Analytics noted: “The need for better and more direct service of citizens and customers is not new. What is new are the innovative GenAI solutions that have come to change our experience as citizens, customers and consumers. Our cooperation aims to combine Satori’s expertise with Choose’s experience in managing service centres and offer real and feasible solutions to a sector that needs them. “